Terms of Services

1. Service Usage

Silver Premium Cabs provides taxi, airport transfer, group travel, and premium cab services across Melbourne. All services are subject to availability.


2. Booking & Confirmation

  • Bookings can be made online or via phone

  • A booking is confirmed only after receiving confirmation from us

  • Customers must provide accurate pickup and contact details


3. Cancellations & Changes

  • Cancellations or changes should be made in advance

  • Late cancellations or no-shows may attract a cancellation fee

  • Airport transfers may have different cancellation terms


4. Pricing & Payments

  • Fares are based on distance, service type, and time

  • Additional charges may apply for tolls, waiting time, or special requests

  • Payments must be made using approved payment methods


5. Passenger Responsibilities

  • Passengers must wear seat belts at all times

  • Any damage caused to the vehicle may be charged to the customer

  • Illegal activities during the ride are strictly prohibited


6. Service Delays

While we aim to provide timely service, delays due to traffic, weather, or unforeseen circumstances are beyond our control.


7. Liability

Silver Premium Cabs is not liable for:

  • Delays caused by external factors

  • Loss of personal belongings left in vehicles

  • Missed flights due to incorrect booking information


8. Refusal of Service

We reserve the right to refuse service to anyone for safety, legal, or behavioural reasons.


9. Modifications to Terms

We may update these Terms & Conditions at any time. Continued use of our services implies acceptance of updated terms.


10. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.

Melbourne, Victoria, Australia

Call Us: 03 8714 5590

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